Privacy Policy

Updated: 8/10/2026

Candeo Clinic, LLC ("Candeo Clinic" "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through candeoclinic.com (the "Site"), how we use it, and the choices you have. By using the Site, you agree to the practices described in this Policy.

1. Information We Collect
Information you provide to us, such as when you fill out a contact form, request a consultation, book an appointment, or sign up for our email list:
Name
Email address
Phone number
Any details you choose to include in a message or form (for example, treatment interests or scheduling preferences)
Information collected automatically when you browse the Site:
IP address, browser type, and device information
Pages visited, time on site, and referring website
Cookies and similar tracking technologies (see Section 2)
We do not use artificial intelligence to collect, process, or make automated decisions about your personal information.

2. Cookies & Tracking

What are cookies:
We and our business partners collect information about your use of our website through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies.

What cookies are used on this Website:
The cookies and other tracking technologies we and our business partners use on this website are broadly grouped into the following categories:

Essential – Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. These cookies are required to enable our website to work correctly or to comply with applicable law – for example, to allow you to navigate our website and use essential features or to ensure that our website is secure. You may not be able to use our website without these cookies.

Analytics – We use analytics cookies to helps us understand how users engage with our website. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyze how well our website was performing and improve it without these cookies.

Functional – We use cookies to improve your experience by remembering your preferences so we know how you like to use our website. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to the site.

Social – We use third-party cookies to allow you to share content directly on social networking sites like Facebook and Twitter to improve your experience by remembering your preferences so we know how you like to use our website – for example, if you wanted to “like” or “tweet” about us or our products or services.

Interest-Based Advertising – You will have noticed that when you visit websites you will be shown ads for products and services you may wish to buy. To try and ensure that the ads you see are relevant to you third party cookies may be used to collect information about the types of things that interest you -- for example, websites you visit and the geography that you are based in. Having these cookies does not increase the number of ads you will be shown, but simply makes the ads you see more relevant. Please see our “Third Party Cookies” section below for more details.

How can I reject or opt out of receiving cookies?
If you do not wish cookies to be stored on your machine, you can delete the cookies from your browser. Most browsers also allow you to prevent all or some cookies being stored on your machine in the future. For more information on how to delete or disable cookies from your browser please use the “help” function within your browser or alternatively visit http://www.allaboutcookies.org/.

Please note that we can’t always control third party cookies stored on your machine from our website and where this is the case you will need to visit the relevant third party’s website directly to manage cookies stored on your machine by them. Please see our “Third Party Cookies” section below.

California and Virginia Residents - Opt-Out from the Sharing of Personal Information
Residents of California and Virginia have the right under certain circumstances to opt out from the sale or sharing of their personal information for purposes of targeting advertising to such persons. The use of certain third-party cookies and other tracking devices on this site may be considered “sharing” under those states’ laws. If you are a resident of California or Virginia and you would like to opt out from the “sharing” of personal information, please visit the sites listed below in our Third Party Cookies section.

Third Party Cookies:
Some of the cookies described in the “What Cookies are used on this Website” section above are stored on your machine by third parties when you use our website. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. In some cases, as noted below, they may be used to serve interest-based advertising to you.
For more information on these cookies and how to disable them, please see the Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below. You can also click on the links below for each third-party for information on how to opt-out directly with that third-party.

Google
Analytics - Google provides anonymized data about the visits made to our website.
User - Google uses cookies to help protect your privacy and help ensure your browsing activities remain safe.
Interest-Based Advertising - Google tools may also collect data for the purpose of delivering interest-based advertising to you.

For more information and to opt out: https://policies.google.com/privacy#infochoices

Microsoft (Bing)
Analytics - Microsoft provides anonymized data about the visits made to our website.
User - Microsoft uses cookies to help protect your privacy and help ensure your browsing activities remain safe.
Interest-Based Advertising - Microsoft tools may also collect data for the purpose of delivering interest-based advertising to you.

For more information and to opt out: https://choice.microsoft.com

Meta (formerly Facebook)
Interest-Based Advertising – Meta may use a pixel or other tracking tools to collect data for the purpose of delivering interest-based advertising to you.

For more information and to opt out: http://www.facebook.com/about/privacy/

3. How We Use Your Information
We use the information we collect to:
Respond to inquiries and consultation or appointment requests
Schedule and manage appointments
Operate, maintain, and improve the Site
Understand how visitors use the Site
Marketing communications: If you submit your email address anywhere on this Site — including through a contact form, appointment request, or newsletter signup — you agree that we may use that email address to send you marketing communications, such as promotions, specials, event announcements, and updates about our services. You may opt out at any time by clicking "unsubscribe" in any marketing email or by contacting us directly using the information in Section 9.

4. How We Share Your Information
We do not sell your personal information. We may share information with:
Service providers who help us operate the Site and our business, such as our web hosting provider, email marketing platform(s), and appointment scheduling software [e.g., ProspyrMed.]
Advertising and analytics partners who help us understand Site performance and deliver relevant ads
Legal or regulatory authorities, if required by law or to protect our rights, safety, or property

5. Health & Treatment Information
Please note the difference between the two types of information Candeo Clinic may collect:
Information submitted through this website (contact forms, consultation requests, email signups) is used as described in this Policy for general communication and marketing purposes.
Health and medical information collected during an in-office consultation or as part of your treatment is handled separately, under Candeo Clinic's clinical intake and patient privacy practices, which may be governed by additional healthcare privacy requirements. If you have questions about how your medical records or treatment history are handled, please ask our staff directly.

6. Your Privacy Choices
Depending on your state of residence, you may have rights regarding your personal information, which may include the right to know what information we collect, request deletion of your information, or opt out of certain sharing for advertising purposes. To make a request, contact us using the information in Section 9.
You may also opt out of interest-based advertising through resources such as the Digital Advertising Alliance (aboutads.info) or the Network Advertising Initiative (networkadvertising.org).

7. Data Security
We use reasonable administrative and technical measures to protect the information we collect. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy
This Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies directly.

TEXT MESSAGING (SMS/MMS) & MOBILE INFORMATION

Candeo Clinic collects and uses mobile phone numbers and related information solely to provide the SMS communications you've opted into, including appointment confirmations/reminders, treatment follow-ups, promotional offers, and customer support.

A. Information We Collect: Name, phone number, appointment details, and communication/consent preferences, gathered through website forms, online booking, in-person intake forms, or lead forms (e.g., Facebook/Instagram).

B. How We Use It: To deliver requested services, send relevant updates, and improve your customer experience. This information is never used for purposes beyond what you've consented to.

C. No Sharing of Mobile Data: We do not sell, rent, or share your mobile phone number or SMS opt-in data with any third parties or affiliates for their marketing or promotional purposes. Mobile opt-in consent and phone numbers are never shared with third-party services for the purpose of sending unrelated marketing messages. Your information may only be shared with subprocessors (e.g., our CRM/texting platform) strictly to deliver the SMS service itself.

D. Data Retention & Security: We retain your information only as long as necessary to provide services and comply with legal obligations, and we maintain reasonable safeguards to protect it from unauthorized access.

E. Your Rights: You may opt out of SMS at any time by replying STOP, and you may request access to, correction of, or deletion of your personal information by contacting us at abby@candeoclinic.com.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the Site after changes are posted constitutes acceptance of those changes.

11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Candeo Clinic 
Abby@candeoclinic.com
1450 W. Guadalupe Rd. Suite #120
Gilbert, AZ 85233